Frequently Asked Questions
Everything you need to know about shopping with House of Isabella
What are your standard delivery times?
For items in stock, delivery typically takes 3-7 business days. For larger furniture pieces or boutique items, delivery times may vary between 2-6 weeks depending on the artisan's lead time.
Do you offer white-glove delivery services?
Yes, we offer a professional white-glove delivery service for an additional fee, which includes room-of-choice placement, assembly, and removal of all packaging materials.
What is your return policy for furniture?
We offer a 14-day return window for most items. Products must be in their original packaging and unassembled. Please note that bespoke or made-to-order items are non-refundable unless faulty.
How can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link. For large freight items, our specialist couriers will contact you directly to schedule a delivery window.
Are the colors on the website accurate?
We strive to display our products as accurately as possible. However, due to professional lighting and variations in monitor settings, slight color differences may occur. We recommend ordering fabric swatches where available.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and interest-free finance via Klarna or Afterpay.